TranslaticSupport
Email info@translatic.app — we usually reply within two business days. Please don’t send photos of documents by email; describe the problem instead.
Common questions
Which languages does Translatic translate?
Ukrainian and Russian documents into English, and English documents into Russian.
Is the translation certified?
No. Translatic makes a draft. If a certified translation is needed, a qualified translator checks it and adds their own certification, which you can set once in Settings → Text at the end of every translation.
What happens to my documents?
They are stored in your account and sent to our AI service provider only to read and check them; the provider may not train on them and deletes them within 30 days. See the Privacy Policy.
How do I download or delete my data?
Settings → Your data → Download all my data. To delete your account and everything in it, use Settings → Delete account. Deleted items stay in Recently deleted for 30 days, then are removed for good.
How do I stop the AI from reading documents?
Settings → Terms and privacy → Withdraw permission. Your existing translations stay.
How do refunds work?
Purchases are made through the App Store, and Apple handles refunds: reportaproblem.apple.com. If reading a document fails on our side, its credit comes back automatically.